Frequently Asked Questions
Everything you need to know about your Von Diamonds experience.
Are your diamonds ethically sourced?
Yes, at Von Diamonds, we exclusively source conflict-free diamonds that comply with the Kimberley Process to ensure the highest ethical standards.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Custom orders or resizing requests may require an additional 7-10 days for processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces are final sale.
Do you provide a certificate of authenticity?
Absolutely. Every Von Diamonds purchase comes with a certified grading report from reputable labs like GIA or IGI to verify quality and value.
Can I resize my ring after purchase?
We provide one complimentary resizing within the first 60 days of purchase for most standard ring settings.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to make your luxury purchase more accessible.